You can cancel your contract declaration in written form (letter, fax or email) within two weeks without giving reasons, or by returning the shipment to us before the deadline. The period begins after receiving this instruction in text form, but not before receiving the shipment by the recipient (for the recurring delivery of similar goods not before receiving the first partial delivery) and also not before fulfilling our information obligations in accordance with section 312c (2) BGB in connection with § 1 paragraph 1, 2 and 4 BGB-InfoV as well as our obligations according to § 312e Paragraph 1 Clause 1 BGB in conjunction with § 3 BGB-InfoV. To meet the cancellation deadline it is sufficient to send out the cancellation or the items within the 14 days period.

Richard Mahr GmbH
Räumstraße 35
96523 Steinach

Fax: +49 (0) 36762 32114

After that...

In case of an effective cancellation the services received on both sides must be returned and any benefits (e.g. interest) drawn up must be surrendered. If you are unable to return the goods received in whole or in part or only in a deteriorated condition you may have to compensate us accordingly. This does not apply to the surrender of goods if the deterioration of the goods is solely due to their inspection – as you would have been able to do in a shop. Furthermore you can avoid the obligation to compensate for any deterioration caused by the intended use of the item by not using the item as your own property and refraining from doing anything that could impair its value.  Transportable items are to be returned at our risk. You have to bear the cost of the return if the delivered goods correspond to the ordered ones and of the price of the item to be returned does not exceed an amount of 40 EUR or if you have not received the consideration or a contract for a higher price of the item at the time of the revocation have made the agreed partial payment. Otherwise the return is free for you. Items that cannot be sent as parcels will be picked up from you. Obligations to reimburse payments must be fulfilled within 30 days. The period begins for you when you send your cancellation or the goods for us with their receipt.

Manufactory hotline

Questions? +49 (0) 36762 - 32310

Mo-Fr, 09:00 am - 12:30 pm and 1:00 pm - 6:00 pm

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